Ola Electric users continue to cry amid poor service, software glitches nationwide (IANS Special)

41

New Delhi/Bhopal/Bengaluru, Nov 18 (IANS) As the government ordered a detailed probe into Bhavish Aggarwal-led Ola Electric over its consumer complaint redressal practices, there is no respite for several of its customers, who on Monday detailed their ordeal with its electric two-wheelers.

Despite the EV firm writing to the Central Consumer Protection Authority (CCPA) that 99.1 per cent of the 10,644 complaints against its service and other issues on the National Consumer Helpline (NCH) were resolved, the plight of its customers is far from over.

Bhopal-based Vipin Sharma told IANS that he had bought an Ola S1 Pro e-scooter one and a half years ago.

“The scooter stops while running and frequently hangs, and needs to be restarted again and again. In the previous service, I got the vehicle repaired after one and a half months. Since the day I bought an Ola Electric e-scooter, I have had it serviced five times. There are already very few Ola service centres in Bhopal so you can understand my situation,” Sharma lamented.

Ola Electric customers in Varanasi were very upset at endless visits to its service centre, facing trouble with its battery as well as software.

“It has not even been a year since I bought Ola Electric S1 Air but its battery has failed three times. There are several problems with its software. It crashes, due to which, the vehicle gets hanged. Since local mechanics cannot fix it, I have to take it to the service centre and once it is at the service centre, the e-scooter stands there for at least a week to a month’s time,” Vishal, a Varanasi-based lawyer, told IANS.

Badal Jaiswal from the holy city bought an Ola Electric scooter in May last year. “There are several problems with the software and the quality of service. One has to wait for months at the Ola Electric service centre for parts, and its parts are also expensive,” he added.

Customers in Bengaluru are also a worried lot.

Sohan, who has been using an Ola Electric scooter for the past year, told IANS that there are durability as well as software issues with the vehicle.

“E-scooter stopping midway is a common issue as the screen gets blacked out during driving. It also causes trouble during rainy days. Build quality is poor which can also be improved,” he told IANS.

Last week, the CCPA ordered a detailed probe into Ola Electric over consumer complaints. The consumer watchdog, led by Nidhi Khare, asked the Director General of the Bureau of Indian Standards (BIS) to probe the matter. The BIS chief has been asked to submit the report within 15 days.

The EV company was handed over a show-cause notice by the CCPA over alleged violations of consumer rights. If Ola Electric’s claims fail to satisfy the regulator, it may face legal action and reportedly lose the subsidies its electric vehicles are eligible for under the PM Electric DRIVE Revolution in Innovative Vehicle Enhancement (PM E-DRIVE) scheme.

Ola Electric’s shares closed at Rs 68.93 apiece on Monday. The company reported a huge 43 per cent increase in net loss at Rs 495 crore in the July-September period (Q2 FY25), from Rs 347 crore in the previous quarter (Q1 FY25).

–IANS

na/vd

Go to Source

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by BhaskarLive.in and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of BhaskarLive.in We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, BhaskarLive.in takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

For any legal details or query please visit original source link given with news or click on Go to Source.

Our translation service aims to offer the most accurate translation possible and we rarely experience any issues with news post. However, as the translation is carried out by third part tool there is a possibility for error to cause the occasional inaccuracy. We therefore require you to accept this disclaimer before confirming any translation news with us.

If you are not willing to accept this disclaimer then we recommend reading news post in its original language.

Online Cricket Play Online